K C.

I wanted to cancel my subscription because while the concept is great, the fact that the clothes are worn before makes the price tag of $40-$50 for a shirt that's been worn a bunch of times pretty steep. There are online thrift stores with better quality stuff for lower prices.

Anyway, I decided I wanted to cancel the account. I put it on hold for a few months to be sure, and then just before the hold was going to be up I went to the website to figure out how to cancel. Just like most of these online services you have to CALL to cancel while it takes just 30 seconds and a credit card number to sign up to begin with. I called the number on 3 different days and at 3 different times. The phones are constantly down for a team meeting. Staff meeting one day, the next day it's a team meeting, but never anyone to answer the phone. On the final day, I sent an email declaring that I would dispute all future credit card charges and report them to consumer agencies if they did not cancel my account. Then I called repeatedly for about half an hour until I got someone on the phone. While, I thought I might pick them up again later once I was feeling like I needed something interesting in my wardrobe again, after that experience I promise I will never give them another chance.