It's been a week since I placed my order, got one immediate response with a typical order confirmation email saying I would get another when the order shipped. On Day 7, I sent an inquiry to the listed customer service email that bounced back. So I went to the website and sent an inquiry from there. Got a response asking me to resend the email using one of about 10 codes for "complaints" typed above the top line of the text in their email. So now I wait, wondering if this is a scam site.