KD C.

I have been a member of OneOpinion for years with no problem... until recently. Starting in August or September, they stopped sending me emails and locked me out of my account. I contacted customer service; they asked the usual questions about browsers, VPNs, and devices, then said they would look into it. A few days later I received an email from Roy saying "It appears our system is flagging your account due to browser-related issues" (copied from his actual email), and they were working on it. The next day I started receiving emails again, but the points I had already earned were labeled as forfeited. I contacted Roy again and he quickly activated my earned points again.

After a week or so, the emails stopped coming again. I contacted them once again. Ten days later Dave sends me an email telling me my account has been indefinitely suspended because "you may only have one account, provide accurate profile information and survey responses. You must also be thoughtful and attentive in responding to our surveys."

I only have one account, my profile is accurate, except my age changes every year (duh!), and I always answer surveys to the best of my ability. I read fast so I may not spend an hour on every question, but I can guarantee I answer every question truthfully and accurately. So, they got their surveys answered for free because they suspended me and kept what I earned.

So, I'm either a cheat working the system or my browser is causing problems depending on if you ask Roy or Dave. Then I start searching for reviews and find they're culling the herd. I don't think the problem is me or my browser. I think the problem lies with the unethical actions of OneOpinion. They don't seem to like a certain type of person or something.

Don't waste your time unless you like to be cheated and then be accused of being a cheat and liar yourself just because you had the audacity to ask why you weren't getting emails and couldn't get into your account. Granted, they used to be awesome, then they sold out. Now they're not half the company they used to be.