Kelley N.

I paid ALOT of money and preselected all the items for my Christmas basket for my parents. When they received it - both bottles of alcohol were wrong and the meat/pate was missing. I contacted them and sent pictures. I requested that they resend the correct alcohol and the missing pate/meat. They refused advising that substitutions happen and that they are not liable for any different items. But I PAID extra to preselect the items - otherwise what's the point of allowing people to select? They sent my parents Chardonnay (which they hate) and Spiced Rum (which they hate even more). And the meat/pate missing. They offered $35.99 back after my 3 attempts to get this worked out. That amount does not even come close to the amount I paid for those two bottles that I did not select and they want me to pay for. I requested either they send my parents the correct two bottles and missing pate/meat (or refund me the value of those particular items). They denied BOTH these options. Needless to say, I am now disputing the entire basket and will NEVER order through them again. And will be sharing this horrible experience with others.