Hazelton's

There is a reason this business does not have google reviews. Their baskets either do not arrive at all or arrive with missing items in a bedraggled condition weeks late. They do not accept complaints or refunds, and are not BBB accredited. Buying a basket = equivalent to flushing your money down a toilet.

I sent my grandma a gift basket of fruits, balloons and a card. She received old spotty fruits, without the balloon, without the card I ordered with our heartfelt message. To make things worse, their customer service DOES NOT CARE about customers. They just want to make money.

They advertise "MONEY BACK GUARANTEE" but this is a compete lie!

Don't waste your money with these guys, and judging from all the other complaints I'm reading, I'm not the only one who had a terrible experience with Hazelton's. I ordered a gift basket with several upgrades to shipped to my grandchildren for Christmas. I got written confirmation that it would be delivered by December 23rd. The gift didn't show up until January 4th, twelve days after it was supposed to arrive. The box was battered and some of the contents broken. When I found out what happened, I contacted customer service, sent pictures, and asked them to replace the damaged goods. They refused. In fact, they are unwilling to do anything at all to remedy the situation. Nothing. Not only am I disappointed and angry, I'm also stunned ---- stunned that a small business competing for customers in the highly competitive online marketplace wouldn't do everything in their power to retain a paying customer.
I can't begin to calculate how much repeat business they walked away from because of how they dealt with this situation. I do all of my gift buying online to the tune of several thousands of dollars a year however, I will never spend another nickel with Hazelton's. This was the worst customer experience I've ever had.

I ordered a bouquet of flowers- fragrant freesia and a bottle of French Veuve Clicquot Rose.
A bouquet of few carnations, roses and few other plants was delivered -not one freesia while the quality of the bouquet was very poor; a bottle of Bollinger instead of the rose champagne was also delivered. The company makes substitutions, does not contact the customer - and the substitutions are NOT comparable to what it is ordered. I would have not approved either of them for what I wanted delivered. I do not recommend this company, I will not purchase ever from them again. They do not deserve my business and I do not think their substitution practices are fair.I attached the pics of the flowers what I ordered and what was actually received. The company makes substitutions, does not contact the customer - and the substitutions are NOT comparable to what it is ordered. I would have not approved either of them for what I wanted delivered. I do not recommend this company, I will not purchase ever from them again. They do not deserve my business.

This business is a total scam. I ordered a double chocolate pecan pie, they delivered a generic pumpkin pie you can get at a supermarket for five dollars.

When I contacted customer service, they said in their terms of service when I purchased the product that I agreed to their terms of service and that they can substitute for something else. This is a scam, false advertising and fraudulent business practice.

Do not do business with this company because you will get something different than what you ordered.

I got this Premium chocolate truffle cake to the office on my first day and that was really a great time I spent with my colleagues.

I ordered flowers for my mother's 92nd birthday and paid for the 1 day shipping. It is now 2 days later and still no delivery. Customer service told me to wait 1 - 2 more days. Why would I pay all that money for flowers that are 4 days old? I don't even think there really are flowers being delivered. When I contacted them by email they didn't reply and the customer service rep was rude on the online chat. Steer clear!

We had ordered a gift basket for Christmas and instead of the jelly bean dispenser, they sent a $#*!ty popcorn bowl… and when we asked for a refund they refused. They have horrible customer service and we are now disputing the charges with our credit card company.

The site looks legit. They do not actually have someone there to answer phones. I requested next day delivery, it's been 3 days and it's still not there. Now the receiver is out of town and not there to accept the package. No refunds at all. The food is probably bad. Don't ever order from here. Don't bother with their online chat. You will sit in "que" for an hour plus. They ruined my Birthday gift and aim out $350.00.

Lovely

TO WHOM IT MAY CONCERN:

I ordered this cake as a Christmas Gift. The picture following is how it arrived. I would think if you have delivery of a cake on your gift page there would be a way to send it
Other that just putting the cake in a box and expecting it to arrive whole. This is an absolute disgrace and sent without any forethought. I would like compensation for this. Also I want a proper gift sent in it's place.

Cheryl Cummings

Hi Cheryl,
We have received the images provided, upon thorough review of which we have decided that the condition in which the items arrived does not warrant for a full refund.

We understand that the way in which the products were jostled in transit may not have allowed for the most ideal presentation/appearance upon delivery of the order but based on the images contents of the items themselves were indeed protected by their exterior packaging, which the recipient can still use/consume if they wish to do so.

We apologize for the inconvenience.
Sincerely,
Cromwell (CSR)
Customer Service
The Gift Group

THIS CAKE WAS OFFERED FOR DISPLAY AT A CHRISTMAS DINNER. A 50% REFUND WAS OFFERED. I DON'T FIND THAT ACCEPTABLE.

Ordered 2 baskets before Christmas, now January 4 and they still haven't be delivered. No CS follow up

I paid ALOT of money and preselected all the items for my Christmas basket for my parents. When they received it - both bottles of alcohol were wrong and the meat/pate was missing. I contacted them and sent pictures. I requested that they resend the correct alcohol and the missing pate/meat. They refused advising that substitutions happen and that they are not liable for any different items. But I PAID extra to preselect the items - otherwise what's the point of allowing people to select? They sent my parents Chardonnay (which they hate) and Spiced Rum (which they hate even more). And the meat/pate missing. They offered $35.99 back after my 3 attempts to get this worked out. That amount does not even come close to the amount I paid for those two bottles that I did not select and they want me to pay for. I requested either they send my parents the correct two bottles and missing pate/meat (or refund me the value of those particular items). They denied BOTH these options. Needless to say, I am now disputing the entire basket and will NEVER order through them again. And will be sharing this horrible experience with others.

Ordered a $250 GIFT basket which is their business niche and it's been 6 days past the delivery date with no explanation as to why. Don't bother with this scam of a company; customer service couldn't care less and will do absolutely nothing for you. You're recipient will just get their GIFT a week late at full price.

Oh and they're banking on you blaming the courier but they promise your delivery date in 2 days yet they ship it 'Ground' through the carrier which is almost impossible so they know exactly what they're doing.

We ordered a Canadian bro crate ($100+ and received a completely different shipment).
After several emails, we received the following which basically states that they can send whatever they want, regardless of your order from Miko at Hazleton:
" We're sorry to learn that you are not satisfied with the products delivered. We do take careful steps to ensure that all orders exceed expectations. However, as per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion.

Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Degrees of substitution may vary. In some rare instances, the entire contents of an order may be substituted.

Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution "

I ordered a gift basket including a birthday pie for my son. The pie arrived completely smashed. When I spoke to the head of customer service I was told that it was my fault for ordering perishables and that I should have read the fine print. As " a gesture of goodwill " they offered to refund half of the price of the pie. I was appalled and embarrassed that a gift would arrive in such a condition. I wanted a replacement pie not a refund. I will never order from them or recommend them to anyone. As a matter of fact I would say steer clear of this company whose job it is to ship perishable and they don't know how to do their one job.

Ordered chocolate covered strawberries as a gift to a friend and they were delivered rotten, with mold and smelling like garbage. They claimed it wasn't their fault because we didn't pay same day shipping (which shouldn't be customers responsibility when they already charge so much for regular shipping) when instead having a business means they should have the means to delivered perishable items cold and fresh. Embarrassing company.

I ordered a Gift Basket for my daughter who'd had a bereavement and it was the most disappointing experience. I wish I had read other reviews before ordering it. I paid an extra $35 for a specific bottle of wine, they substituted with a $9 bottle. The basket was left sitting in a facility for three days so didn't arrive for four days after when we were advised it would be delivered. When it arrived both the cheese and chocolate had melted and had to be discarded. Customer Service Manager (Val) was incredibly unhelpful. Such a bad experience - do not recommend this Company

ZERO stars would be much more appropriate! Quality is atrocious! My daughter thought the chocolate covered strawberries were very sweet candies …not strawberries at all! Delivery times are an absolute farce. A complete and utter waste of money! What a scam!

I ordered a Mickey Mouse jelly bean dispenser and they delivered a plain jellybean dispenser instead. They did not inform me they were switching the items. The company would not refund my money or send the real thing. Customer service was unavailable by phone and didn't return my messages. They were slow to respond my emails. I am extremely disappointed and will never shop at Hazeltons again.

Like many others, I wish I had read the reviews beforehand. I ordered champagne and chocolate-covered strawberries and cannot believe I paid $120 for a gift basket to arrive in this condition. The product quality was terrible and completely damaged. The customer service as shady - you can only speak to them via email where they were 0 help at all. If you want to order a gift basket, I would recommend any other company.

I would give zero stars if that was an option. I paid for same-day delivery, and they refused to deliver it the same day. After much back and forth, I asked for a refund and to cancel it (before anything was made or delivered), and they refused. The customer service rep I spoke with was so incredibly rude. I wish I had looked up the company before placing an order with them, because every website has lots of 1 star reviews. This company is a scam.

I ordered the champagne and strawberries. On the website, it said that same day delivery was available. To make sure, I called customer service. At first it said I was 2nd in line for the agent, and that I would have to wait 1 minute. Then it would add minutes every time I was told how long I would have to wait. I never did get through after 3 times and an hour waiting on the phone. My delivery was 5 days late. They also did not allow me to cancel. It is a terrible company. Avoid at all costs

Ordered well in advance of Christmas to arrive before Christmas. The website was stunning and I was impressed with so much selection. I'm embarrassed I never googled them to learn more about their business model. Their customer service was unresponsive when it never showed up. When it finally did show up in January, nearly everything was substituted. I saw all the negative press they received, and I don't understand how they aren't just shut down. What can consumers do?