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I got an email response like the day after I left my review... the person who handles them had been away. They handled my refund once I provided tracking. Could not have been more accommodating. I might try the smaller size of the same product because it was good quality, but I still cant get into the website so I'll probably have to create a new account.
In case somebody with the company actually is paying attention, this is about order #RMP*******351. I received my order and it's good quality (which it should be for the price), but it's WHOA big so I need to exchange it. I emailed *******@rebelsmarket.com on 7/25 and received an auto response that they'd answer me within 24 hours. I haven't heard anything. Meanwhile, apparently I forgot my password, and their password reset system is glitchy so when you enter your new password it doesn't take it, the boxes just go back blank when you hit "change password" and you get no confirmation, so I can't login to the site either and try to initiate an exchange that way either. My guess is that they ignore you and lock you out of the site until you're outside the return window. Meanwhile I'm out $80+ and stuck with an item I can't use.
Kelly,
I am so sorry for the delay in response that you received, you should have received an email from us.
We are more than happy to assist you in getting this situation resolved and have reached out via email to take the first steps in getting this return set up for you.
Your satisfaction is absolutely important to us and we will make this right for you, regardless of the return window.
Sincerely,
Belle
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Kelly,
If you're having trouble logging into your account, please contact me back at support@rebelsmarket.com and we can get our Tech Team to look into the problem.
I want to make sure you're taken care of.
Sincerely,
Belle