Kelly D.

I purchased a pair of felt clogs from Zara Home in December. The size I ordered is a size US 6, which according to ANY size converter you google, is a 36 EUR. I was sent a EUR 39, which is a 8/8.5 (womens) US. Zara Customer Service, have refused to pay for the shipping to have this returned to them for a refund.

I refuse to pay more than the shoes value to get it shipped back to them, as this error is not on me, it is on them. The label on the shoe states a 6, but and EU 39, this is NOT ACCURATE, and is clearly a typo.

I was advised by a Zara Home rep Maria, to consult the size guide on Zara to ensure I got the correct size, I did exactly that, and the Zara website shoe size guide stipulates that a US 6 = EU 36, again proving to me that I was sent the incorrect size.

ZaraHome, take some responsibility for this error and send me the waybill to get this shoe returned to you for refund.