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On 24/07/22 my flight was changed and I was unable to make the new times work, so had to cancel being told I was entitled to a full refund. The airline informs me that they processed the refund to kiss & fly on 05/08/22 and I am still fighting with them for my money 07/02/23. I have made over 20 phone calls and emails, and they keep giving me generic answers that they are waiting on the airline. I have sent them email correspondence and refund reference numbers from the airline and they refuse to give my money back, almost $3,000. Do not trust this booking agent.
Tip for consumers:
Do not trust this booking agent to refund your flights for cancelled or changed flights
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Kelly H.'s review of Kiss&Fly earned 5 Very Helpful votes
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Additional charges, poor customer support, complicated check-in process, last minute changes of...
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Please be so kind as to specify your order number so that we can check the information on the former tickets in the system and can help and expedite the refund procedure.