Kemi F.

This is a very nice place to browse. The sales staff however is another issue. They stand around chatting with each other, on the phone and ignore customers. At a point, I got lost trying to find my way back downstairs, one sales guy saw me looking around obviously lost and he quickly scurried by.
The only 2 people who asked me if I needed help were an elderly caucasian man with lovely white hair and a handsome African American young man both in the furniture section. They were polite, not pushy or bothersome.
I spent almost 2 hours, so it was not a flying visit.

They promptly got in touch and addressed my concerns. I will definitely do business with them again.

I needed some new accent chairs in time for thanksgiving but was unaware that my order would not arrive until shortly before Christmas.
I called customer service to cancel and a very helpful lady, Amber explained how the process of cancellation works. She also informed me that it was a custom order hence the delay.
She sent me an email and said someone will be in touch with me. Hopefully, they will. Today is the second business day. I spoke with Amber on Saturday.
I shall update as soon as I hear back from them.