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PLEASE READ THIS.
This service is terrible! Below are my stats.
I have an extremely clean list of 9,585 email addresses. I had the list cleaned twice by different companies making sure all bad addresses were removed. The 9,585 was the final count of all valid addresses. Here are the results
9,585 sent
103 opened
79 bounced
I put in 12 personal emails to verify the send. Of the 12,1 was received, 2 went to spam and 9 disappeared.
I've been doing this for a long time and never had such terrible results.
I investigated and found out the reason for such a low open rate and because 9 of mine that never got to their destination was because this company's smtp,s are all being rejected by Yahoo, Google, Hotmail and others. They don't even go in spam. They are refused.
On their statistics they say they were all delivered. That's a true statement but they never put in their statistics how many were rejected.
Years ago this was an extremely good service but because they let a lot of spam accounts in, their reputation was destroyed and now everything is being rejected
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Empty.
Thank you for taking the time to share your concerns with us regarding your recent experience with our service. We're truly sorry to hear about the issues you've encountered, and we understand how frustrating this must be for you.
We genuinely care about the success of your email campaigns and want to ensure that you receive the results you expect. The discrepancies you've mentioned in your email statistics are certainly concerning, and way below our service standards.
To better understand the root causes of these problems and explore potential solutions, we would like to invite you to arrange a call with our support team. This will allow us to delve deeper into the issues you've faced and work together to find the best way to improve your email deliverability and open rates.
During the call, we can discuss your specific needs and requirements, review your email-sending practices, and provide guidance on how to optimize your campaigns. Additionally, we'll address the concerns you raised about our SMTP servers being rejected by major email providers.
Please reply to this email or contact our support team via live chat to schedule a convenient time for a call with an Email Deliverability Specialist. We are committed to resolving these issues and ensuring that you have a more positive experience with our service moving forward.
Once again, we apologize for any inconvenience you've experienced, and we look forward to working with you to find a solution that meets your email marketing goals.