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They sent me the wrong necklace. Since they don't have a customer service phone number, I contacted them at first by email. They asked for same info over and over and promised a replacement by Christmas, then they ghosted me. I contacted by FB, Instagram and Twitter, and they promised action at first, but they never followed through with a tracking number and replacement. Now they are ghosting me on those platforms too. I see they have an "F" rating with the Better Business Bureau. Just wanted people to know so they don't make the same mistake.
Tip for consumers:
No customer service and followup. No way to contact a live person.
Products used:
Necklace, which they sent the wrong one
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Empty.
I ordered a customized ring 2 months ago and it still hasn't been shipped/delivered. I received a...
Do not buy from this company, they are a huge rip off! I had to write 300 emails to get refunded....
