Kathy G.

My husband has stage IV lung cancer and we are seeking treatment to help to save his life. In order to get treatment, we needed a test done. We ordered the test online and went to a local testing center. We paid in full and he provided the blood that was required for the test. We were told that his results would be in his portal in 1-3 days. We had hoped they would be ready in 1 day, as time is of the essence for him. We had also read that this test takes approximately 2 minutes for results, so we were very hopeful that he would have results quickly. We had read on their website that their tests are done promptly and that we would have the results within 3 days. So, it is in writing and we were told this verbally.
It has no been 6 days and still no results. We have called and talked to many different people, all of which have given us different information. We were promised that they would be ready by today. They weren't available by 4 PM EST, so we called again. We were then told that they would be in his portal no later than 7 PM Central Time. So, we waited and they were not there at 8 PM EST. So, we called and were told to wait another hour. We did that, and still nothing. We called again and were told that they would be there by midnight. I asked how we could trust them at this point and what so we do if they are not there by midnight. They then said if that happens, they will send a follow up. This follow up takes another 24 hours…it's a notification to their support team to follow up as it's past the time frame.
It's beyond disheartening to have to beg and wait for days longer than we were promised. We paid on time, we provided the blood, and now they have all of the control and zero compassion for our desperate situation. It feels very illegal to present terms to a customer, take their money and blood and then change the terms and not fulfill their promise and to not provide any services. We have spent a lot of time trying to get these results. /'d we're desperate for help at this point.
I would advise anyone and everyone to avoid this company at all costs. I would hate for anyone to have to be lied to, led on and left feeling helpless.
I truly hope my review helps anyone that is trying to decide if this is a trustworthy business. Please take my word that it is NOT.