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Attempting to fix a server issue for Ark Ascended, after an update. Nitrado keeps reverting to backups of the server and asking us to wait to try to log in, and the server still won't update, so we still can't even find the server to see if its working. Have gone through the "wait 20 minutes" process twice, and the time between each of these was 3 hours. Nitrado support is horrible, and this monopoly on Ark servers is absurd.
Tip for consumers:
NITRADO IS A SCAM ARTIST MONOPOLY.
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Hello,
We are very sorry about the inconvenience you have experienced with our service.
We would appreciate it if you could please send us via email your Nitrado user ID number, so we can further investigate and corroborate the service and interactions you had with our support team. You can write us at reviews@nitrado.net.
Thank you in advance, your cooperation will be appreciated.
Sincerely,
Elias