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I have made a lot of purchases from Jinx and I love their products! But the last item was very faulty! Neither did the tee fit well nor did it have the right colors on the print! But that is okay! Things are sometimes defective and I understand! But what I don't get it why I have to pay for shipping the defective item to me and then back to them as well. Neither of the shipping costs were refunded to me! So I basically just spent around $10 dollars on a defective item along with the time spent in having to ship it back!
The dollar amount here isn't the problem but the very fact that they don't really take care of their customers is! Wish it wasn't such a big disappointment! Really love your products!
Update: I spoke about the order twice to your customer service stating the defect... And i don't think you would know the tee i am talking about. It was not ordered on my name but a gift for me. I have tees of the same size from you and none of them were so tight on the neck. And the text on the tee was much darker than the pictures. I can provide you the order number on personal message.
Kijit D.'s review of JINX earned 2 Very Helpful votes
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Hi Kijit,
The item you returned was not a defect. The shirt is exactly as described in both fit and color. You were refunded the cost of the tee shirt as per our standard return policy. The $3.55 you paid for postage is not refundable and this is mentioned on our site on every product page in our 120 day return policy. If any shirt our customers receive is defective they do not have to pay anything to send it back or get a replacement. I researched your order and you did not contact us at any point to say you received a defective product. The Returns team looked at the item you sent back and it is not a defect. In the future please be aware that shipping is not refundable.