Kim A.

MapQuest has been my go to map app for over a decade. Once a route was mapped, I used to be able to zoom in around the destination to view the exit I would get off on and/or use the layers to find restaurants around the destination. About 6 months ago, the ability to zoom in on the destination went away. As soon as you start zooming or drag away from your starting point, it revolts and snaps you back to the starting point. I have been in touch with their Tech Support numerous times, sent them screen recordings of what is happening and each time they come back with "it's supposed to snap back to the starting point"…if I hadn't been using it for 10+ years and didn't realize how useless it is to me now, I wouldn't be complaining. I've tried Google maps and I just don't see the same features.

I have spent the past 3 days trying to make a book using a voucher from Amazon Local. I have not yet completed the book due to it being a VERY glitchy system so I can't comment on speed of shipping or quality. They seem to be doing server maintenance right now at 9:30 on a Sunday morning so I can't access my saved projects. Can't that be done at 3am when people aren't trying to access the site? Buyer beware: I bought a voucher for a 50 page book BEFORE my trip. Once I uploaded the pics, I realized I might need more than 50 pages and at the start of the project they offered me a 76 pg book for only $20 more (otherwise each xtra page is $1) so I chose it. After completing 48 pages I decided I wouldn't need all 76 pages and tried to remove the extras willing to pay the $1/pg. You cannot remove the pages once you select the number at the start! I had to start it all over!

I'm also trying to upload pictures and can't seem to use the CTRL or SHIFT key to select more than 1 picture at a time.

Once logged out, I couldn't log back in, asking for my "username". I tried to have an email reminder sent to me, The link came via email but it only lets you reset your password and nowhere in my account is my User Name listed so I still don't know what it is. If it's my email address (which I tried and it didn't work) then please don't label the field "user name"...

I am beyond frustrated.