I got this membership as a gift. Customer service advised that my to my four slot turned into nine. Then I got billed twice for one month $45 and then again for $216 when the membership should only be 99 when you chat with a member they cannot do anything for me. It's a total bait and switch plus the clothes came they look like they were crumbled up in the dryer. They were clean but not dry cleaned wrinkly so I canceled my membership. I will never go back.