Choice Home warranty is the absolute WORST home warranty I have ever worked with. My heater went out on the 10th of November and they NEVER sent anyone out to fix it. They did, however, said I could always pay for it and submit it for a refund-lol. Yeah right like I'd ever trust them! I did that 2 years ago when I had another company come out and fix something and then they refused to reimburse me because I didn't give them all the contractors information before I had him fix the problem. I paid for 3.5 years in advance and they're a scam artist! DON'T USE THEM OR TRUST THEM!