Kimberly G.

I thought the IRS couldn't make anything more painful, but this ID.me experience surpassed the IRS, even. It took hours uploading documents, attempting to take the videos, only in the end after numerous failed attempts, to end up speaking with an agent and having to do a video call after pulling my hair out, following the online instructions to a "T". Save yourself a lot of frustration and do the video call up front. Very UNHAPPY ID/me user.

Had ordered a roll of 250 address labels from Current, clicked ok on the personalization of address/name/font and when I rec'd the roll it was completely blank (no address printed). I emailed customer service twice, then finally called them only to be told there is nothing they can do- no refund, no reprinting, just lose the money because somehow it is my fault. Why isn't there any QA/QM during the printing process- that if a personalized product doesn't print at all, to think call the customer to verify before shipping it out? An ADDRESS LABEL should obviously have an address! Especially after I verified my name spelling, address AND font! It looked fine when I paid. Then the Rep tells me I should have phoned in that order- who phones in orders anymore?!? Online is so much easier. I have been shopping with Current for 25+ years and am very disappointed that they wouldn't even work with me to rectify this problem. The Rep said I could reorder at my expense (again). No thanks. This is/was my last order with Current Catalog, will be shopping elsewhere for my checks and personalized products. I want to give my money to a business that will work to find solutions to customer issues.