Kim C.

I had the middle-tier plan which was for 4 pieces / 2 exchanges. Also, please note I have used RTR twice before and had gotten the hang of their system, which was a little confusing at first. I had rented 4 pieces for the first half of the month and then swapped on March 13th. I returned 3 pieces the next day and selected 3 new pieces to be shipped to me for a special occasion on the 17th. When the 17th rolled around, I realize my order hadn't shipped.

I checked with RTR, and they said it hadn't shipped because I needed to fill one more spot. I was confused, knowing that my plan only included 4 pieces at a time, that was what I selected. They then informed me that there was a brand new feature where they had added an extra spot that month, so now I would have a total of 5, and it doesn't ship until all slots are filled.

Unfortunately, I missed the occasion I needed for and I was leaving the country by the time any shipment could reach me. So now, because of timing, I can't use my swap. I asked for some sort of partial refund since it was THEIR tech add that was outside the normal scope, which caused me to not have my shipment go through. Customer service replied, "I'm afraid that our membership charges are nonrefundable, so I won't be able to refund for part of the plan fee."

To save a few bucks, they've lost a customer for life.

Business owners BEWARE.

I bought a list from ID Global Data for "Gift, Novelty, and Souvenir Stores Decision-Makers". Their policy is, "you will receive 100% verified emails and phones. In case you receive any bounce, bad, or irrelevant contacts, will be replaced for free of cost."

The following is what happened:

1) After delivery, I pointed out irrelevant contacts on TWO occasions. On the THIRD delivery, I reviewed 2,267 contacts one by one. Only 342 were actually gift shops, leaving me with only 15% usable contacts. The other companies were: candy, nuts, architecture, adoption, churches, craft stores, random stores with the name "craft", party stores, and chocolate.

2) A handful of their contacts are completely mislabeled, showing a gift-related company name, but the URL and email addresses say differently. This is at best poor data filters, but at worst, it's fraudulent to try to make contacts look relevant to your industry.

3) A handful of the URLs didn't actually go to a live site of any sort. Again, poor data cleaning.

4) Of the 342 contacts that WERE relevant I sent a small test. Over 200 of the emails BOUNCED.

All of this information was communicated with evidence and screenshots to Mark at IDGlobal Data. I gave a deadline for resolution, but I was met with silence. Do NOT work with this company in any way. I wish I never did. Unfortunately, based on what unfolded I believe this company is a scam.

I purchased this bed frame from DecorFlows on January 10th 2018. They immediately charged my credit card the amount of $1367. 99. The product was delivered 2 MONTHS later on April 7th, with no communication on when it would arrive. The best part? It was DAMAGED.

One of the legs was cut incorrectly and did not fit within the bed frame, making the bed frame useless. I immediately emailed the company with photos of the incorrect leg on April 7th. I believe that mistakes happen and given the chance, people will make it right. I WAS WRONG.

After calling, leaving messages, and checking back they finally emailed back one month later on July 3rd, with "Thank you for the notification. We reached to our supplier several weeks and our records show that a part had been shipped out. We're following up with our supplier and we'll update you shortly."

After not hearing back, I followed up AGAIN and received on August 3rd the same generic response. I called NO RESPONSE. I've emailed again, NO RESPONSE. THIS PLACE IS A SCAM.

My regret is trying to resolve it directly with the vendor versus just contesting the charge on my credit card right away. Now, my window to do so has closed, and I've paid $1367. 99 for a bed frame that does not stand.

WE'RE ARE SLEEPING ON THE FLOOR.
I have NEVER had a worse experience in my life. And I never leave negative reviews, but please please BEWARE OF THIS COMPANY.