I ordered 3 personalized ornaments on 10-4-20 and was supposed to have them by November 8th. I ordered early because I thought they were cute despite some reviews I had already read. Well their customer Service was a joke. My ornaments never even shipped out until about a week ago. I WILL NEVER EVER EVER USE THIS company again - oh and by the way he ornaments are not great at all. I ordered something similar from Amazon (Personalized also) - they are adorable and not as crappy quality.