Kim S.

I bought a dress for work and noticed the first time I wore it that it had a 4 inch tear at the side seam, near the knee. When I tried to exchange it, I was told that it wasn't exchangeable because I had worn it. Nowhere (not on the receipt, nor the counter return signage) does it state that policy. I had the original receipt and it was within 3 weeks of purchasing. It was clearly a defect that was unnoticed during quality check and by me when I purchased. The manager, Linda, refused to exchange it. I could have lied and said that I hadn't worn it, but the fact is that I was at work when I noticed and didn't have the opportunity to take the dress off so that I could return it, unworn. Regardless, the dress was defective. By the way, I work in an office, so I wore it for 8 hours, sitting at a desk. The manager stated that they have no way of knowing if I damaged the dress while I wore it. Really?!? It was torn on the seam. I do not work in a construction field, where the dress could have been damaged. I will never shop at Hilo Hattie again. And I recommend that every buyer beware.