I recently called to have my phone shut off because it was stolen and they refused to shut it off. They kept saying because I couldn't confirm the text that they sent… well obviously if my phone was stolen, I can't confirm a text! But I can confirm the payment method. I can also confirm the email address where the billing went through. By the way I can also confirm my name as the buyer of the phone! If one cent comes out of my account for a top off I will be dyeing this company! You are thieves and aiding in a theft. I will never purchase another thing from Trashfone!