Kinga K.

LIARS - DO NOT TRUST THEM! DO NOT BELIEVE ANY WORD OF THEIRS!

Here is my story and experience with YUMM:

I signed my model contract with them in August 2020. They offered me the high-end board model contract and it has a £600 deposit which is supposed to be refundable. At first, I didn't understand why I need to pay the deposit and they explained the reason is that the deposit is only a guarantee for them in case the model accepted a job but doesn't show up then that money covers the loss of the company that the model caused. During the interview I was convinced to sign the contract by telling me all nice and promising things and putting unbelievable hopes in me (that feels so fake now), I was told that my agent will find and offer me at least 2-3 jobs a month. Guess what? It never happened - never at once during the 12 months or even after... They also offered free model training which I never had the chance to attend. Every time I asked about it I have been told that it's not happening because of Covid or they will let me know about the exact dates and times when it will take part... I asked so many times and I never got the opportunity to book for it. The 12 months period of the contract ended in August 2021 and I did not sign any other document to renew my contract or anything...

On 01/03/2022 I wrote the management an email, that I decided to say goodbye to modeling and therefore quit the agency because I am pregnant and my life/lifestyle will change completely and from now on my priority focus will be my baby and the motherhood.
Regarding the contract, I had to apply for at least 3 jobs/month on their website which I did. They accused me that in their records I haven't applied in many months and they will not refund my deposit. They also said that I just "throw in the towel" and give up easily but failed to complete my responsibilities in the contract. This was of course not true. I have a very acceptable, understandable, and reasonable motive and reason for my decision. If they cannot accept my reason that means they have no humanity. I have been putting a lot of effort, time, and energy into my side responsibilities as their model by applying to the jobs regularly (which I have evidence of). I have even taken part in photoshoots to keep my portfolio fresh - and those opportunities were sought on my own without the agency's help. If anyone failed to complete responsibilities it was them, as they never ever provided me any jobs, not even the ones I applied for on my own. I told them that they are wrong and they have no rights to hold on to my money and if they don't refund I will take legal action.

They asked for evidence and on 17/03 I sent all the proof and evidence that clearly shows their records are incorrect. They admitted that there was an error in their system and they approved to start the progress of my refund which will take up to 28 days.
On 06/04 there was still a week or so until the end of the 28 days and I was worried that they won't transfer my money, so I emailed them and asked for some kind of proof that the refund is in progress and they made the transaction. They never replied to that email.
On 14/04 it was the last day I should receive my money but it still wasn't in my bank account. So the next day I emailed them again and asked them to refund my money by 22/04 and send proof of it. They ignored my email again. I still haven't got my money back. The 28 days are already passed, I gave them an extra week and they still haven't refunded my deposit. From now on I will take this matter further to legal action. I look forward to meet them at the court.

They are liars and cheaters! The whole agency is a fraud!