Ordered picture bracelet with my dead mother and daughter. I emailed them to say I couldn't see my mother and I'd return asap. They emailed me one week later to say to look closer. Like WTF. Another week later I get follow up email that their not doing a return. I asked to swap a picture of just my DEAD mother so she the main person in focus. I got NO response for two weeks. What a crappy follow up. I will NOT recommend to a friend.!