Kira K.

First this buisness "re-creates" dresses from random pictures they find on the internet... NOT advertised as such...

In my experience they do a poor job of replicating the images. The dress I ordered vs what they shipped were VERY different. They missed the application on the Waist, added cheap floral application to the neck line and wrists which were not in the photo, they used a striped fabric to mimic a folded tulle, porportions were way off and they added some cheap ribbon in place of a tier in the skirt...

Next, their return and alteration policy is NOT clearly advertised or honored. They do not clearly advise or detail what a custom/ non returnable product is even durring the checkout this is not made clear. I purposly ordered a generic size so I could return if needed.

I tried to return it for the 80%, (there is a 20% restocking fee) and return shipping at my own expense... They claim I selected a customized product and have declined offering a 30% credit towards my purchase...

The site also indicates a rebate for alterations... they are unwilling to honor this in addition to the "credit" they offered.

Next, if you live in any country outside the US, expect to pay customs. I am in Canada and this cost an additional $40.00.

The cost I will incur to have this dress salvaged by a local seamstress will put my costs right back up to boutique cost anyhow.

None of the discrepancies were clarified or commented on when I spoke with the manager of their online store.

Note also... there us no negative reviews on the site. But if you start searching online many others have been through the EXACT same thing as me.