Bridelily

Needed to return item and was totally ignored. Do not recommend this business to anyone. Just can't trust them...

I love this site because they have an awesome selection of styles, colors and fabrics. Also, their customer service is great. I have to say it's not as speedy as
I'd like due to there's no number to contact someone; only the message feature, but they respond promptly and resolve issues quickly. I got this for my granddaughter so I'm not able to include a photo right now, but the dress was so pretty and fit perfectly in accordance with their measurement charts, etc.

It has been brought to my attention that Bridelily has been stealing photos of my wedding dresses to promote as their own product. They have also watermarked these photos. I have been informed on multiple occasions by different customers and I would like for people to do your research before ordering from this website. Other businesses have worked hard to build their shop and Bridelily has been doing nothing but copying and pasting photos from other websites to build their own.

Very form fitting. Not a warm material. But decent quality and great fit, it's comfortable to wear and affordable

These people are the worst! Ordered a dress based on their recommendations. Did not fit, having an impossible time returning. Quality of dress is non existent! Ugly, not as pictured. Material so stiff you couldn't possibly wear it if it did fit. Need I say more?

First this buisness "re-creates" dresses from random pictures they find on the internet... NOT advertised as such...

In my experience they do a poor job of replicating the images. The dress I ordered vs what they shipped were VERY different. They missed the application on the Waist, added cheap floral application to the neck line and wrists which were not in the photo, they used a striped fabric to mimic a folded tulle, porportions were way off and they added some cheap ribbon in place of a tier in the skirt...

Next, their return and alteration policy is NOT clearly advertised or honored. They do not clearly advise or detail what a custom/ non returnable product is even durring the checkout this is not made clear. I purposly ordered a generic size so I could return if needed.

I tried to return it for the 80%, (there is a 20% restocking fee) and return shipping at my own expense... They claim I selected a customized product and have declined offering a 30% credit towards my purchase...

The site also indicates a rebate for alterations... they are unwilling to honor this in addition to the "credit" they offered.

Next, if you live in any country outside the US, expect to pay customs. I am in Canada and this cost an additional $40.00.

The cost I will incur to have this dress salvaged by a local seamstress will put my costs right back up to boutique cost anyhow.

None of the discrepancies were clarified or commented on when I spoke with the manager of their online store.

Note also... there us no negative reviews on the site. But if you start searching online many others have been through the EXACT same thing as me.

DO NOT ORDER FROM HERE. SO DIFFICULT TO CONTACT WHEN THEY SENT ME THE WRONG STUFF:

I wish I listened to the reviews prior to this. Make it a priority that you can reach customer service whenever you order from a company. They sent me the wrong color in dresses and when I tried to return, they made it difficult and eventually stopped responding to my emails. I was told that even though it's the incorrect color, the "tailor already made it" and it could not be returned which goes against their return policy and what it says. So I paid 200+ dollars in dresses I cannot use for my sisters wedding and I cannot get them returned because they do not respect their return policy. I have been e-mailing them for 5 weeks now and it has gone in circles and they promised me a refund at one point and then said the manager needs to approve it which will happen within a week. It's been 3 weeks and the manager has not said anything and they just stopped responding. DO NOT ORDER FROM HERE! IT IS NOT WORTH MONEY AND HASSLE. They are so unprofessional and stick to something in the USA that you can contact easily. THEY ARE A GARBAGE COMPANY WITH GARBAGE CUSTOMER SERVICE.

Bridelily Bunch of fakes
DONT ORDER FROM THEM!
Dresses are not as descirbed! Cheap fake dresses!
They refuse to refund me!

SAVE YOUR MONEY!
I lost over $300
Not even same material, like curtain material.

One dress even torn. Its a joke!

I orded this dress and I love it, i will have to fix the shoulder part tho...but other wise it's perfect and also it's a easy fix so that's no big deal.
Bridelily also contacted me before i got the dress to know how my skincolor i had, so the could make the dress match my skin color the most. That shows they care

THIS COMPANY IS TRASH! It is a China based company. I ordered a jacket from them but didn't know it was an international company. You can imagine the hell they gave me when it was cut too small. Had to file a claim. BEWARE!

I get a dreamy wedding dress. I ordered this dress in white, it's simply beautiful, great material, the sewing and raw edges are perfect and well made. The conversation between myself and the seller was timely. I am so grateful!

I bought a dress, checked my measurements and the dress was too small. I tried to contact the company to return it but they told me they won't refund my money and to donate it!

I got my dress in 45 days and love at first sight. It is beautiful. I ordered up one size from charts and fits great.

I loooove this dress. It is extremely flattering and tall girl friendly. It's comfortable to wear! Will buy again

I was wary of buying a dress online, but as a lot of places are still closed I started browsing and found a boho dress I loved. I got it in and tried it on with my mother, I absolutely love it! It is also so well made! Our wedding is not until August, but I'm so excited to be wearing this dress!

I was worried about ordering from an overseas company but I'm glad I did. My wedding dress arrived today - way ahead of their estimated timescale. Tracked delivery and signed for. The dress itself is fantastic quality. Really well made. Lovely material. The size is exactly what I ordered. I didn't go made to measure so order your size as close to your actual size and you'll get it right. So happy with it. Thanks, Bridelily!

Awesome
Experience from the beginning to the end dress is perfect and customer service was on point dress took 4 wks to arrive

I LOVE MY DRESS! SO PERFECTTTT! I recomended the page because everyone is so carefull and lovely and the service is perfect!

We ordered two bridesmaids dresses from Bridelily in Nov 2020. They arrived before the promised time. The quality/color/material what was expected. Even with measurements provided by the site, we were a tad unsure of exact size. We ordered two and one fit beautifully. The communication was timely and responsive. The return process for the dress we didn't keep was seamless and my refund arrived as expected. We will use Bridelily again. Good experience.

Have previously bought dresses and have been pleased with the quality in sew and consideration with measurements. With all dress purchases, they've all been a perfect fit.
Recently had questions about purchasing initialled bracelets and they answered quickly and politely. Afterwards, they offered to add my order to a priority list and did not pressure me to complete the order straight away. After I submitted my order and talked to another person, they immediately knew what I was talking about and I didn't even have to give my order number.

I purchased my wedding dresses from this site. The quality is pretty good and the delivery is very fast. At first, I am worried that the color of the dresses might look different than appeared on the screen. The CS people gave me a lot of useful advice to get a swatch and pick the right color. I recommend Bridelily to other customers.

Great dress! I had mine customized and only a little bit of alterations are needed! Also, I had them do a different color! They shipped way ahead of schedule! Great experience!

Customer service was very responsive and willing to work with me on shipping the dress sooner since I was in such a time crunch (spent/wasted a month waiting for the terrible dress from the previous site). I ended up buying another dress from Bridelily, and recommend them to anyone who needs a good dress.