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I (from Hong Kong) had a terrible experience with EvaChic. They sent me a Tury Burch jacket WITHOUT a tag. EvaChic agreed to accept my return but when I returned it (after spending around USD30 on speed post), they rejected it and said it was late and asked me to get proof from the Hong Kong Post that the delay was caused by the flight restriction/restricted service.
After I run around the house and got the evidence, EvaChic did not honour their words. After nearly a year, they have neither refunded nor returned the jacket to me!
Happy to attach the email thread to prove the case and show how rude the customer service officers of Eva Chic are!
Tip for consumers:
The business practice can be sneaky.
Products used:
They are holding on my returned product but have not returned it to me after nearly a year.
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I ordered an "Acne" cardigan in midnight blue - evaChic sent me the wrong cardigan in a "green -...
You have not been truthful about your return.
We received your order on March 22,2021 and on April 24,2021 you requested a return.
Even if we disagreed with your claim, we accepted your return immediately honoring our return policy,
According to our policy, you agreed to ship the returned product within 3 days after we sent you the return authorization.
To our surprise you passed the return deadline by more than 20 days as proven by the timestamp of the Hong Kong Shipping Office and its online tracking service.
We have been patient all time long and cooperative with you. When we questioned the reason for the delay we never received any satisfying answer.
On December 21,2021 we sent you an email informing you about our final decision to deny your return. For the information of the public we are providing the link of the email sent - hiding the personal sensitive information.
https://bit.ly/3KLwnxc