I placed order and was charged. Shipment was lost by the carrier. I had to fight for a credit. Then the shipment delivered so I called to inform them so they could reverse the credit. The rep said don't worry about it. Then the rep sent me a note saying they would re-charge my credit card. Believe it or not, they then sent UPS to come pick up the delivered wine. After all this I get a very nasty note from a woman by the name of Ms. Nancy Adornato telling me that it was me who requested the wine to be picked up. No one at WineExpress has a clue what they are doing. Order from a reputable company!