Katharine M.

The representative suggested I buy two pairs of shoes, a 10 1/2 and an 11 and return. The ones that I didn't like well neither of them fit because Altra changed how they make their shoes on and a half was too small. The 11 was too big I sent the shoes back, one month later I called them up because it always takes three weeks and she said it would take three weeks for the refund. I called him one month later like where is the money? I'm told I'm gonna get merchandise credit because it was Pet here on the shoes? I said prove it they said oh sorry it's been too long. We can't prove it. I said send me back my shoes then I'll sell them. They said oh we can't do that. We've already donated them, I would never buy another pair of shoes from these people never have I ever had this kind of an issue from any running shoe company ever I would buy your shoes and some other place