Kris D.

When I first made the complaint about the issue for the camping cot I felt as you all answer in a timely manner and that's all you'll have done was responded to acknowledge that I did send an email and concern of you all's product. Then the next email was just to have a survey done. It has nothing to do with trying to solve the issue of the defect camping cot that I purchased that I cannot return back to Amazon and I have a manufactory warranty through you all and having no one even said anything about that just wanting me to do a survey which is very disappointing to me
So my issue is I have this cot that I haven't had no longer now than 3 months. The warranty from you all's company says 2 years. The cot ripped at it seem where it begins to stitch. The weight that you all state that it could carry is up to 300 lb. It's ripping on both sides where you stitch is combine to the fabric so what can you all do about that other than just wanting a survey done?