If there was a rating for zero, that would be my rating. I ordered a Fitbit from FW electronics on June 9th. It is now July 24th and I have no refund and no Fitbit. I have contacted them 3 times, once by phone and twice by email and I have not received a response. I am in the process of disputing it through PayPal. Do not by from this company, they are a scam!