Kris L.

Sent me the wrong shoes. Sent them back with their label and tracking number. I had to call them after no contact a month later and they said it arrived back. A month later no contact I called them again. They said the shoes actually didn't arrive And asked for me to prove they received them. I said that's THEIR JOB. I used their tracking and I have it recorded THEM Saying it arrived. Another 2 mo the and half of excuses claiming it never arrived. I contacted my bank to do a claim. I called them to tell them I was doing this. "Magically" two days later they "found them" and issued the refund themselves. Despite saying they'd pay for the tariff (which I recorded) they changed and said no. Seemed to be trying to run out the clock on the time frame I could issue a claim with my bank and think if they can be as inconvenient as possible people just won't bother with the hassel