Kristi A.

Not a single claim in my life until a storm. Terrible service, trying to cheat me, low ball me, delay payment. Water poured through my roof.

App says "Hand the food to me." Drivers dump at gate. Never ring bell. Food gets cold. Refunds not processed. Customer service promises action - nothing. Bank statements and gift cards never credited with refunds. Don't tip a driver until AFTER you get the order. Despite generous tips up front, drivers leave food outside.

Hard to say whether DoorDash or Ubereats has the worst customer service. Food often goes to wrong address. DoorDash entices you to order by giving you a short delivery window with a total delivery time of about an 1.5 hours at the tail. After giving an initial delivery window and assigning a Dasher, they will update that the Dasher has other deliveries first, reassign your order when delivery is expected or show a Dasher at the store waiting when the Dasher is someplace else entirely. NO customer service available until 1.5 hour window expires. Then it's a hunt for the customer service number. If food is cold, no refund. If food is melted, no refund. Missing items, sometimes a refund, sometimes a partial refund. Poor packaging, leaks, bad food - no refund.The partial refunds are a fraction of what you paid. You have to claw back your tip when your service is bad. Often Dashers leave order outside the door and never tell you it's there (even when your app says "hand it to me." If ordering groceries/sun dries, check bag before Dasher leaves and know that your order will rarely contain your exact choices and substitutions often make no sense. DD knows their only competitors are Ubereats and the services they own, and Ubereats, has arguably, even worse customer service. Choose a service that lets you tip AFTER you get your order - and tip!

Multiple messages from employees apologizing but still no refund. Do not buy from these people. It's all about delay and frustrating the consumer until they give up.

I responded to an email promising $30 if I reviewed a recent purchase. No credit was ever issued to my account and I was not able to reach a person to address this issue for 2 days. Never did get a response. Houzz avoids all attempts to speak with their customers. If Houzz were to devote the same time and energy it spends avoiding contact with customers to managing the customer experience and resolving issues quickly and professionally, I would be buying stock and urging my colleagues to do the same. As it is, this company is an abysmal failure in enhancing the consumer experience.