I was very concerned in the beginning having read so many bad reviews (after I made the purchase) but I received my product after about 4-5wks (to Australia). I did think this was too long but at the end of the day, I did receive it so am happy with that. I did email the 'support' address (2 emails sent) but didn't receive a replies, so in that regard their service was poor. Thank you though for the product and I'm sure I will get lots of use out of it when travelling overseas.