Bought the personalized cutting board as a gift for my husband in September. It has mainly been sitting on the counter waiting for warmer weather and bbqs. Used it for the second time last weekend and it snapped completely in half as the weight of an empty sauce pan sitting in the sink was enough to completely break the solid wood. Cheap product. Would not use them again. When I called customer service yesterday they said they would send me a refund no problem, then today I wake up to an email stating they would not be to refund me. Poor customer service as well.