Kristyn J.

They make it as difficult as possible to contact them at all then they're reps are rude or not even able to answer simple questions or both. They missed an item from my order and said they were reshipping - I specifically asked the rep but never did. They canceled another order more than a week later saying the item is out of stock even tho it's still for sale on their website at a higher price than I paid and "as a courtesy" sent a coupon that had a paragraph of exclusions so looks like it can't be used on most of the store

I loved this website for buying clothes when I first found it a few years ago, but they keep getting worse. I always get some items that are sized wrong, but that happens with most online purchases. Then I started getting items that said they were like new with noticeable stains or patches falling off or holes that weren't visible in the few pictures they post. They also reduced cart timers to only 4 hours, which is not long enough considering they have a buy more save more coupon and coupon codes that can only be used once. So while you are looking to see if there is anything else you want you lose what you most wanted.

I tried selling for the first time- I knew they weren't going to give me much, but its the worst of all worlds. You only get paid when your item sells and if it doesn't sell in a certain time, then it "becomes thredup's" so they can still sell it and give you nothing... In addition they will sell your item for $20-30 and give you $1-2 which is crazy. At least when I give my clothes away I have a sense that I did something good and didn't just make some corporate sleaze-ball richer