Kyle C.

My experience with Superior Fence and Rail, particularly with Nick Barry and Stacy Milan, has been an absolute nightmare. I hired them to install a fence on my property, and from the very beginning, it was a disaster.

Firstly, upon their arrival on September 12th, they caused significant damage to my driveway with their overweight truck, and despite my initial understanding demeanor, they failed to rectify the situation. I tried to be polite and told them that I as planning to redo the driveway anyhow and would overlook the damages caused so long as they agreed to come back and run the fence across the driveway once the concrete work was completed. In hindsight, this act of kindness seems to be where things went astray as the company began acting as if they could do whatever they want on my property from this point.

On September 19th, the company finished all aspects of the job except for the section across the driveway and requested the final payment. Believing we had an agreement that they would return to finish, I proceeded to pay the remaining balance. Looking back, this decision also proved to be a mistake. I realize now that I should not have paid the full amount before they completed the entire job, especially considering their contract specifies that the final payment is due upon the completion and satisfaction of the project.

After the concrete work was completed, I reached out to Nick Barry at Superior Fence to finish the job. We discussed using square steel posts across the driveway and agreed on a completion date of October 17th.

On October 17th, the Superior Fence crew, supervised by Nick Barry, arrived. However, they were drinking on the job, and beer cans were left scattered around my property. Moreover, the quality of their work was extremely poor.

They installed small, round posts instead of the agreed square steel ones, and poorly poured quickcrete into the top foot of the hole, resulting in a messy appearance. Additionally, they spray-painted the posts on-site, causing spray paint to splatter on the side of my house.

When I raised my concerns with Nick Barry, he claimed the round posts were "cheaper and available" and changed the materials without my consent. Despite several requests for written confirmation of our discussions, it took weeks to receive any response.

After issuing a chargeback for 50% of the payment due to incomplete work and lack of communication, Superior Fence became eager to resolve the issue. However, their client relations manager, Stacy Milan, insisted on a phone call to discuss payment retraction, ignoring my preference for written communication.

Stacy threatened legal action, but their own contract stated final payment was due upon satisfactory completion, which had not, and still to this date, has not occurred. Despite agreeing to complete the job with their attorney, Doug McClanahan, Superior Fence refused to meet previously agreed terms, leading to further dispute.

Their attorney allowed the company to withhold funds despite our agreement, indicating unethical practices on both his and his client's behalf. After my bank approved the chargeback, attempts to negotiate in good faith were met with further manipulation by Doug McClanahan and his client Superior Fence and Rail.

In addition to filing a BBB complaint, We intend to initiate legal proceedings against Superior Fence and Rail for the improper filing of a lien, as well as for the numerous damages incurred during their presence on-site and subsequently.

In conclusion, my experience with Superior Fence and Rail, and their attorney Doug McClanahan of Hilton Silver & McClanahan, has been deeply disappointing. Their lack of professionalism, poor workmanship, and unethical behavior make them a company to avoid.