Kylee B.

Prior to placing an actual order BBW falls behind due to the always glitching, slow, unresponsive and extremely irritating website. How a company can pull profits like BBW and operate on such a horrible platform is mind boggling. After placing an order you still aren't guaranteed the items you purchased. BBW will charge you for the items and ship you one or two here and there and then cancel several items 2 weeks into waiting. Selling products that aren't actually in stock is absolutely wild especially in todays world of digital organization. Taking 2 weeks to decide said items aren't actually in stock is unacceptable. Finally when you do receive whatever part of your order BBW decides to send you it's quite clear that the products are inconsistent in quality, packaging and shipping are completed haphazardly and you're lucky if several items don't arrive broken or leaking. I ordered 30 items 12 days ago, I have since received only 4 of the 30 in two separate shipments. I was notified an hour ago that several items from my order are no longer available. This will be my last order and I hope others will save themselves the trouble until BBW learns to take customer service seriously.