Molly M.

My car was totaled out in September 1922. Kia told me I need to continue to make my payments until the insurance company settled with them. Insurance company continued to send them payments for settlement and for whatever reason it wasn't good enough. So I ended up making my payments for 10 months. In July 2023 Kia finally told me to quit making payments. So once they settled with my insurance company which was in September 2023. They reimbursed me for six of my payments. They have given me the runaround since then about the other payments they owe. I've talked to supervisor after supervisor. They sent emails to the supervisors. They sent it to escalation a dozen times. I need to know who I can get a hold of above a supervisor. I would never deal with this company again. It has been an absolute nightmare.