I ordered from temu twice and i never got my packages i ordered at least five things everytime i ordered they said i got my package five minutes ago and i checked my outside porch, front door and my mailbox nothing do not order from them there prices are too good to be true.
Hello Lailani, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Temu Team
Hello Lailani, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Temu Team