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I bought a ticket to Vancouver on the 16th of January 2024 to learn that my flight hot canceled! I then asked for a refund on the 19th of January but I haven't received any refund! Instead, my transaction were very odd: I was charged for $147.00 on the 16th. Then as soon as my flight was canceled, the transaction disappeared. Now it showed again on my transaction time-line I got a charge instead of a refund! The flight was canceled because of the airline did so( from what I was told!)
I already reported the case to my bank and an explanation from KissandFly is very much demanded! Your customer service contacts were fake so as the refund pdf!
Products used:
Flight ticket
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Additional charges, poor customer support, complicated check-in process, last minute changes of...
Dear Lam T.,
Your request for a ticket refund has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your request. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
UPDATE
We have decided to refund your money before receiving a response from the airline. On the part of our agency, the return was carried out yesterday, January 31st. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.