I just called BBB to ask exactly what they do exactly, besides just send out a complaint email to the shotty business you can complain about and email yourself... Some EXTREMELY rude ratchet answers my call, constantly I interrupts me, cuts me off, speaks over me, etc., and then hangs up on me! What is this world coming to? Is this my karma? Am I just crazy? I was gyped out of $15 that I will never see again. That might not mean a lot to you, but when you think of just how many times a business gets away with $15-$20 here and there, that adds up to one big fat pretty penny REAL QUICK... but there's absolutely nothing anyone can do for you, unless maybe you can afford a crazy good lawyer