My order was sent back to Sundae Muse because I was not able to collect it from the post office (although I tried contacting the post office multiple times before they returned it to the sender without notifying me). Thankfully Jonah from Sundae Muse let me know and had my order re-sent to my new address at no additional cost. Jonah also kept me updated on the delivery status to make sure that I received my order. Amazing customer service! Thank you so much!