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It took NFCU 7 months before finall6 finishing my refinance. I answered the same questions 4 times and filled out the same paperwork over and over. I dealt with six people and there seemed to be no direct accountability. I filed 2 complaints with the Consumer Financial Protection Agency and 1 with the BBB. I WOULD NOT RECOMMEND THIS BUSINESS FOR MORTGAGES! The banking aspect seems to operate much more efficiently.
Tip for consumers:
I went by Consumers Reports to pick Navy Federal. But the bank and the mortgage division are two entities very much apart from each other. The mortgage division was my absolute worst business experience ever.
Products used:
Refinanced mortgage.
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