Lateesha B.

I had this alarm company since 2014 when we first moved. We started having issues with the equipment last year 2023. The system kept sending alerts and I called them in November. We spent a whole hour on the phone about how to reset the system and change the battery. So we decided being we started using the ring cameras we don't need vivint anymore. I called at lunch at this point they want to tell me another story how our equipment is old and it needs to be replaced. And they will give us a big discount and free equipment. They didn't say that yesterday. So I said I wanted to cancel but she kept trying to sell me packages. Finally I spoke to a manager that said I will get an email for cancellation and I have to send the email back with the password. So we did just that. Then we get an email about a month later saying the account cancellation was unsuccessful. That doesn't make sense. At this point I removed all credit card information from the account that was still open and accumulating charges. I called they again. Same story are you sure you want to cancel blah blah. All over again. Never received email about cancellation. January 25th we called again to ask why is it still open. Then they want to say because we have a balance. We canceled in November anything after that I'm not paying. Spoke to manager and she said they would take off anything after November so we only owe $90. So I give them to payment information to authorize that only. Received the email of the payment but never the cancellation. Fast forward 3/7/24 and I noticed my account balance is lower than it should be because I need to get my car fixed. I have four charges of $79.56 in my bank account. So I called them. And once again "I'm so sorry" and I was put on an eternal hold. Spoke to a manager and she said we don't see that your account is cancelled but we will cancel everything now and delete the balance for you. You will get your funds in about 5-7days. Still no cancellation email or money.

In September I received an email to receive a free $300 Credit of ads for yelp business. There was no time limit. It said after you use your $300 in credits and you don't cancel your will receive a bill next month of acquiring changes. I signed up in mid September and in Mid October I received an email saying I'm close to using my ad credit. So frequently checked my app to see what amount was left. So when it reached about $288 I discontinued the ads. I only received a bunch of false leeds and robotic calls no dates were booked.

So I checked my bank account I saw this charge for $153.06 from Yelp! I called today the the first person who told me it's based on clicks and I went over my credit. I explained many different times that I did not because I checked frequently because I didn't want to be charge. She's telling me I don't understand. I said so your app lied or is delayed telling me different. She said no I was wrong. I asked to speak to another person.

So the next person said, No you did not use all your $300 credit but your used clicks which is $5.50 per click. So this doesn't make sure. Why give me a credit to use and charge me? Then she went on and on about advertising. Which had nothing to do with my lost money. I told her to cancel my ad all together and she did not. I want my hard earned money back!