Laura D.

DISHONEST! I ordered 50 logo'd masks. We were happy with them so a few weeks later I placed an order for an additional 100 masks. The salesperson sent me a an order form where he correctly indicated that this was an exact re-order. When the masks arrived we saw that the logo was 1/3 smaller than what was on the original order. I immediately reached out to customer service with photos showing them their error. After days of them asking me to provide to them photos in different layouts, they tell me that there is no guarantee that re-ordering something will be the same as the first order. What?! Did they decide this when the multiple of pictures that I sent them showed their mistake? Why do they call it an 'exact re-order' if they will later claim that it is not possible for them to provide a re-order? This company is unethical and dishonest. Take your business elsewhere!

The company's response below is further evidence of their unscrupulous ways. I have no doubt that the small print of their conditions explain their policy of re-ordering. However, why didn't the sales agent mention this when a "re-order" was placed? Instead he sent me confirmation that this would be an "exact reorder." Why confirm "EXACT" if they have small print indicating that they do not do re-orders? Because they're dishonest and know that if a customer is told that they can't do re-orders that customers may take their business elsewhere. This company is either completely deceitful or they are unethical for refusing to take accountability for their deceptive sales tactics. Here's a tip - be honest with your customers so that they can make decisions accordingly. If I had been told when I placed my re-order, that it will not be the same (which is totally incongruent to a reorder) - I would have paid for and ordered a new proof to approve.