Laura K.

I had my Nespresso for 4 months and it would overflow on and off and then more often than not! Same with my frother; it would froth and then not. FINALLY, I called Nespresso and did a video chat. Even though I watched videos on how to fix these issues it was super helpful to have the expert at Nespresso walk me through the troubleshooting process and now it works great. I think her name was Veronda who also told me there is a "cheat sheet" under https://www.nespresso.com/us/en/machine-assistance/vertuo for Vertuo machines. I am a SPED teacher and I waited until spring break to call because I thought I would be tied up for hours, but they are 24/7! The agent spoke perfect English, and I could understand her directions just as well! Now if only I could get coupons for the capsules! :) Laura

Clearance items seemed like a good buy. One of the items was WAY too small and is not comfortable. Since it is a clearance item, I cannot return so I have to eat the $6. The shoes were cute but smooshed in on the toe and never came out. After one wear, my feet hurt, and will not wear them again. $23 was wasted because returns are not free. One cute sweatshirt but just fit and I like them loose. A shirt I paid $24 for my dad I later found for less and made in the US. My husband was satisfied with his t-shirt but also found at a less cost from the US. The leggings are cute for Halloween (not too crazy about the material but ok for $14) and only one item out of the four items for myself fit like expected. I do not have the best experience ordering clothes outside of the US so I will not be ordering again. One positive was that the company was very good at keeping me updated on my order

They did contact me back right away.

I "FINALLY" received a response of the return address on April 22; 3:30 am (exactly one week of receipt of the items and well over a month from the placement of the order) and IMMEDIATELY (well 8:30 when they opened) went to the post office to return the items. The cost was $13.00 Priority Mail which they informed me would most likely be Wednesday but not guaranteed. Still, within the 30 days! Let's see how much of the $69.00 I will receive back. I will keep everyone updated so hopefully no one else will have to go through this mess!