I placed two orders with them in December 2015. Things went well and I was happy with the final product. I placed another order on 1/31/16 and it still has not shipped. I can't get anyone in customer service to confirm a shipping date. My negative reviews on their Facebook page are removed. I was told in an e-mail on Friday, 3/11, that they would get back to me with a shipping date. There has been no further communication. I am livid.