Laura S.

T-Mobile has option to pay extra on phones bought through them so I paid off my phone in 8 months instead of the 24. They will not release contract even though it is paid completely off and they are still billing me for the phone which means I'm overpaying. Customer service rep and then the manager were no help after 1 hour and 35 minutes on phone with them. I paid my phone off early and was going to turn around and get the iPhone Pro Max but have since changed my mind and will wait till contract is over so I can change cell phone companies. Absolutely horrible customer service!

Ordered wrapping paper and paid extra for 2-5 day shipping. It's now been 12 days and my order has not even shipped out yet! Customer service giving me the runaround. Unless you want to waste your money, do not order from this company