In 50 years, I have never had a puzzle with duplicate pieces: This one had 2! There was also 3 missing pieces. Having read the reviews, I see now this is very common for this Company to have missing pieces. I contacted them because it would be nearly impossible to add extra pieces to a puzzle without it done on purpose. I called BP because the 2 duplicate pieces and 3 missing pieces was so egregious, I wanted BP to send me a replacement. I sent a detailed letter as to why I was contacting them, not Amazon.
I advised that while missing puzzle pieces can happen (though clearly BP has very poor QC given how often it happens in your factory), it is impossible to add extra/duplicate pieces to a puzzle unless it is intended. In my case, there were 2 duplicate pieces! I advised that because of the fact that the additional pieces were intended, or the result of gross negligence, I was looking to BP directly, as the manufacturer, for remedy. Simply, I asked that the puzzle they sold be replaced with one without missing or duplicate pieces.
I received a form email that said I should contact Amazon, as that is where I purchased the puzzle. I re-sent the email, and asked them to read it, as I had already explained why I was not contacting Amazon. In response, I received the exact same email.
Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience.We have recently moved our main distribution center, and experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible. If you can contact us directly (by phone, e-mail or through our social media pages) with your order information, we would be happy to take care of this for you. We apologize for any inconvenience.